Pricing

What it costs

A base subscription for the laboratory, then you pay for what you actually use. No tier boundary forces an upgrade to add one person.

• Solo

  $129.00 + GST / month

  One person. A mobile calibration business, or somebody who has just gone out on their own.

  • 1 person includedOne person. A second is the plan above.
  • 250 instruments includedthen $0.30 each — never more than $310.00 a month
  • 1 location includedthen $99.00 each
  • Every ISO/IEC 17025 clause, on every plan
  Start free
• Most laboratories

  Laboratory

  $249.00 + GST / month

  The ordinary calibration laboratory — two to ten people, one site.

  • 1 person includedthen $49.00 each, up to 10
  • 500 instruments includedthen $0.30 each — never more than $310.00 a month
  • 1 location includedthen $99.00 each
  • Every ISO/IEC 17025 clause, on every plan
  Start free

• Multi-site

  $749.00 + GST / month

  Ten to thirty people, more than one site, a large register, and an assessment every cycle.

  • 5 people includedthen $49.00 each, up to 30
  • 3,000 instruments includedthen $0.30 each — never more than $310.00 a month
  • 3 locations includedthen $99.00 each
  • Every ISO/IEC 17025 clause, on every plan
  Start free

• Enterprise

  On application

  Multi-site, national, or anybody who needs an instrument talking to the system.

  • Unlimited people
  • Unlimited instruments
  • Unlimited locations
  • Every ISO/IEC 17025 clause, on every plan
  Talk to us

The instrument and site numbers are allowances, not ceilings. Nothing on any plan refuses to take an instrument in — you are billed for what is above the allowance, in falling bands, up to a monthly ceiling of $310.00 however large the register gets. Only people are a hard limit, because adding a staff account is administrative and a refusal costs nobody a day’s work.

What it would cost you

Above the allowance

• $49.00 per person per month. A portal login for your own customers is not a person — those are free, and there may be hundreds. Suspending somebody who has left frees their seat and keeps their records.
• Instruments, in bands, and capped. $0.30 each from 1 to 500, then $0.08 each from 501 to 2,500, then $0.00 each beyond that — and never more than $310.00 a month in total, however many you hold.
  An instrument earns you one calibration a year, so a charge that took a real bite out of that would give you a reason to keep instruments out of the system — and the recall engine is the thing that protects your revenue. The cap exists so there is never such a reason: a test-and-tag business with forty thousand items pays the same for them as one with three thousand.
• $99.00 per additional location per month. The first is always included.

Instruments and locations are counted and billed, never enforced. Nothing stops you booking work in. Only people are a hard limit, because adding a staff account is administrative and a refusal costs nobody a day's work.

Pay yearly and 2 months are free.

Optional extras

Convenience, never compliance. Nothing here is needed to run a laboratory or pass an assessment.

Only the first of these is a switch. The rest are work we do for you and are quoted, scheduled and delivered like work — which is why a driver is priced per instrument and an assessment pack is priced once rather than monthly.

• API access — $149.00 / month. Read and write the laboratory’s own records from its other systems.
• System integration — $199.00 / month each. A connection to an ERP, asset system or SCADA, built and maintained.
• Instrument driver — $29.00 / month each. A driver written for one make and model, so its readings arrive instead of being typed. Built to order — tell us what is on your bench.
• Accreditation assessment pack — $1,995.00 one-off. The clause-by-clause dossier, assembled from the laboratory’s own records and reviewed before an assessment.
• Guided onboarding — $1,495.00 one-off. Your register imported for you — customers, contacts, instruments and masters from your spreadsheets, every row accounted for, and the setup walked through together.

Scope modules

A different measurement discipline rather than more of the same one. Each carries its own records, its own standard and its own assessment, and each is quoted for the laboratory taking it on.

• Medical module (AS/NZS 3551) — on application. Device risk classification, and combined maintenance and calibration records for medical equipment.
• Hazardous areas module (AS/NZS 60079) — on application. Ex equipment records and field calibration in classified areas.
• Legal metrology module (NMI) — on application. Trade-measurement verification under its own statutory regime.

What is never charged for

• Certificate branding — logo, colours, footer — It costs nothing to provide and it is the laboratory’s own identity on its own document. Charging for it reads as greed and is quotable.
• Every clause of ISO/IEC 17025 this system supports — A laboratory that cannot record a complaint because of its plan stops recording complaints. See ALWAYS_INCLUDED in lib/domain/entitlements.ts — policy 025 refuses to apply if a policy on a compliance table ever consults the plan.
• Portal logins for the laboratory’s own customers — They are the laboratory’s customers, not ours, and there may be hundreds.
• Taking every record out of the system — The records are legal records and the laboratory’s own. Never withheld — not by plan, and not by a lapsed subscription.

What every plan includes, whatever it costs

These are mandatory clauses of ISO/IEC 17025. A laboratory that cannot record a complaint because of its plan stops recording complaints, which is the wrong incentive at the worst possible moment.

• Document control (§8.3) — A mandatory clause. A tier without it cannot be used by an accredited laboratory, which makes the entry plan unsellable to the buyer it was designed for.
• Training and competence records (§6.2) — A mandatory clause, and the one an assessor opens first. Charging for the evidence behind an authorisation is charging for the authorisation.
• Nonconforming work, complaints, corrective action (§7.9, §7.10, §8.7) — These fire when something has gone wrong. A laboratory discovering it cannot record a complaint because of its plan is a laboratory that stops recording complaints.
• The audit trail and record retention (§7.5, §8.4) — Records are the laboratory’s and its customers’ — they outlive any subscription.
• Uncertainty, traceability and the calculation engine — This is the product. A certificate computed to a lesser standard on a cheaper plan would be a different certificate, and there is no honest way to sell that.
• Public certificate verification — The person scanning the QR code is not the customer and never agreed to anything. Already protected from the subscription state for the same reason — see NEVER_GATED.

Two limits that are counted and never enforced

Instruments and locations are billed, not blocked. A laboratory that cannot book an instrument in because a counter rolled over has a customer standing at the counter, and that is a worse outcome than an invoice discussion.

Seats are the exception and are hard: creating a staff account is an administrative act, and the refusal names what is not affected.

If you stop paying

Your records stay yours and stay readable, and you can export all of them at any time. What stops is new work — no bookings, no readings, no certificates, no outbound messages. Certificate verification by QR code never stops at all, because the person scanning it is not our customer and never agreed to anything with us.

A failed payment restricts nothing for 30 days. The commonest cause is a card that expired.